I consider myself a patient person. Driving behind someone who is well under the speed limit doesn’t get my heart pumping. Standing in line to purchase something is no big deal. Even the MONTHS of the MVC website “working, now it’s not, now it’s working, now it’s not” has been inconvenient and sometimes made me wonder when this Abound transition would finally be over — but I didn’t lose sleep over it. But I’m getting there now, and I’m hearing from lots of owners who are past the point of patience.
This morning I tried to get online to check my upcoming reservations. Nothing big — just checking to see what reservations I already have in 2023 — ERROR! OK, so it’s down yet again. I’ll call. It’s early and they are just opening. I’ll get in before the wait times get really long.
And then I hear the automated message when I called. Not something that owners who has spent tens of thousands, if not hundreds of thousands of dollars on, wants to hear. “The system is very slow and it is taking longer than usual to help our owners. The wait times are very long. If this is not a critical matter, please try again later”. ARE YOU KIDDING ME? I can’t imagine the wait times that causes Marriott to warn the owners before they even talk to an agent!!!
And to make matters even worse — ’tis the season that we are paying our maintenance fees!!! Talk about putting salt on a wound!! Paying tons of money and not even able to access our account on the computer or have simple tasks performed without waiting HOURS!
Come on, man! Let’s get this fixed!!
I’ve had this issue for the past week.
Agreed!! I have had issues with the website and app for MONTHS!!! Come on Marriott get a new IT team this is ridiculous.
Its a disaster. I’ve attempted 3 different times to pay the maintenance fees online. I’ve never experienced anything like this even looking back to the 1990’s with dial up internet service. Same experience with the phone. Then need to sort his out.
Ditto on all this discussion about MVC lack of service and website problems. To make it worse, when I couldn’t get the website to respond today, I called the Marriott Destination Club desk and the message said that wait times are one to two hours and that I should called back! What a terrible way to run a business! In 2001 we spent $40,000 for our Aruba Oceanfront timeshare and $3,000 a year for maintenance fees, but using it has always been very difficult because of Marriott’s people and poor systems! Help!
Anyone have any luck lately with the website. I haven’t been able to get on in a couple of weeks!!!
What’s the deal with Marriott???
I am a brand new points owner and, at first, thought it was me. Looking to book some of my points for travel in 2023. Since I can’t get the site to respond a good deal of the time, is there a receommended strategy for calling to book travel?
While things are in turmoil, I recommend you try and reserve later at night or early in the morning online. If you want assistance at first while you get more comfortable with an Owner Advisor, call first thing — 7:00 am EST to avoid long wait times. And I have had good results in using the Chat function on the website if I know exactly what I want to do. Hoping these issues improve as time goes on. . . . Marriott is telling me they will.
Absolutely horrible IT Department! This website has had various issues for years and has become even worse! They need to fire the President that oversees the IT Department as well as the entire staff!
So I’m also trying to pay fees …but for what? Last year I couldn’t get the weeks I wanted as I hung on telephone lines by which time availability was nil. Normally I would do this online with no bother.
I’ve just sent them an email asking them to confirm to me that if their site is down when I want to book then it’s for MVC to sort it or return our management fees!
I would have thought that the high charges we pay would mean that not only was the site necessary but mandatory.
We had 3 weeks in Spain and thankfully sold one. I can no longer be bothered with the stress and anguish every time I have to deal with MVC.
Eleanor, how did you sell 1 of your weeks? How much of your original price did you get back? We’re pondering if we should sell our week at the Maui Westin Nanea resort, but fear we will get a tiny portion of what we paid about 6-7 years ago.
Marriott’s MVC website issues are simply ridiculous!! I’ve been an owner for 20 years and I do not remember a single time that I was able to use their website without any issues. They keep saying that they are working on it, but it never gets any better. One would think that a company of the size of Marriott would be able to have a working website to assist its customers. Their website has all kinds of technical glitches, the options and navigation are not counter intuitive, and it is just so confusing. On top of everything MVC is more concerned about keeping pushing its marketing material that they forget they they need to actually have a tool to help their customer needs. Most of the web pages have more marketing material than helpful tools. I think I just had it with MVC and this ridiculous website. I’ve mentioned it to dozens of people at all levels of Marriott, but not one really cares to do anything meaningful. At this point, bandaids do not help. They need to dump this entire system and build a brand new one with input from actual users focusing on HELPING THE CUSTOMER.
It seems like this all happened when they updated their site. Prior to their enhancements and new look made to their website, there were no issues.
I am glad to hear that I am not the only one facing all these issues. All I want is help getting logged in to the system. What is so wrong with getting I T support for this issue.
The MVC on line site has become a total joke. It is time Marriott do three things. (1) Spend the money needed to upgrade the site to meet the customer needs. This would include hiring the proper talent to keep the system up to date and running smoothly. This is the year 2023 not 1990. If my business had a web site like this I would need to shut my business down.
(2) Stop acquiring other vacation Companies and resorts until your site can handle the volume of transaction that come about from such acquisitions.
(3) Issue refunds to every member that has attempted to use the system and failed (which would be everyone). The refunds should be equal to the yearly maintenance fees each owner has to pay. (
4) Number 4 is something we owners need to do. Hire a topnotch law firm that has no affiliation with Marriott and file class action suits agains MVC.
It’s UNBELIEVABLE!!! This fiasco totally screwed up my family vacation bookings that I made probably 6 months ago. The online issues caused the phone lines to be overwhelmed so we ended up with our last choice when it took weeks to get through with multiple times on hold for over 45 minutes each. One of the representatives suggested that I write an email to management but of course they didn’t respond. They don’t have a problem sending out bills for maintenance fees just providing a minimal service such as having a functional website when we are all spending thousands of dollars to be a part of MVC. It’s really quite astonishing. I avoid the website as it causes nothing but frustration so after waiting another 3 to 4 months after the last time I logged on I logged on this morning to get another error message on a simple request on the rules around borrowing and banking points. To say this is unacceptable doesn’t begin to cover it!
MVC’s Owner Services department and online booking website are both pathetic. I keep getting an error message that my reservation “cannot be confirmed due to an error.” It is not my error. It is an error in MVC’s online booking website. And why must we call a MVC representative in order to cancel or change a reservation? Take a lesson from marriott.com where it is convenient to cancel or change hotel/motel reservations. Why can’t MVC’s website permit this? MVC needs to hire some decent computer engineers to solve these problems. When is Marriott going to do something to improve their Owner Services. The poor Owner Services and website are making me regret I ever purchased MVC timeshares and points. I will NOT recommend to family and friends that they become owners. Given how much we pay in maintenance fees each year, MVC owes us better Owner Services than what they are currently providing.
wouldn’t it be great if it looked like this? https://www.hiltongrandvacations.com/
Wasted weekend and morning trying to make reservation. Advisors work bankers hours. Called at 9am. Still on hold. Terrible IT system and support.
This is outrageous. Have not been able to use the site for two months
This SUCKS… I tried to to pay my maintenance fees but it took forever to even get on the system – so I thought I’d try again another time. Well I forgot – after all when you’re paying bills you pay them all at the same time. SO got a letter that I’m late – charged me a lovely late fee – so I tried to get onto the system AGAIN… tried several times – finally got on and submitted my payment. BUT I think I got kicked out of the system because nothing was happening. After waiting on HOLD for 30 mins – I’m told – wait 24 hrs to see if the payment made it through and if not – then call them.
All this to PAY THEM? OH and you have to listen while on hold how I should make my payment online on their website. SERIOUSLY… This is ridiculous and a HUGE JOKE. For all the $$ we’ve invested into Marriott’s and constantly being moved up the ladder – this is a HUGE JOKE. Who ever runs their IT should be replaced with someone who truly understands enterprise systems…
I’ve been trying for several days to get into my account online. I can enter my log in information and then I’m presented with a completely blank white screen. Nothing else! I’ve cleared my cache. I’ve cleared my cookies. I’ve rebooted. I’ve tried different browsers. All with the same result.
I called a customer service agent and asked for website technical support and was told no such thing exists. The agent said she was my only resource. After I explained the problem and what I did to resolve, she said the problem was my computer… not the website. I can believe that but I can’t believe they are incapable of providing any help to resolve!! This stinks on the highest levels!!!
Glad to know it’s not just me! At first I thought it was a browser issue, so I tried a different one–same thing. I can log in, but all I get is a blank page. WTAF.
appears to be down now. I called them and I got a message that they had technical issues and asked me to call back……..not the first time I have heard that…..
Embedded buttons aren’t working as you navigate around the site. I actually had to use Safari on my IPhone in order to pay my maintenance fees. Now I’m trying to set up my 2024 vacation and can’t even reserve. At one point, I got to the selection of what type of reservation I’m requesting, put in all the information required, then when I clicked “Continue”, nothing happens. Can’t get to the calendar to choose my weeks. The “Cancel” button works all the time, just can’t get past “Continue”???????????
What’s going on?
BTW, using Firefox 111.0.1 (64-bit) on a Cyberpower gaming PC with TONS of memory multi-processor rig running Windows 10.
I’ve been through all the Firefox settings and yes, when a window pops up after the initial login screen for Marriott that asks to accept cookies, I choose the “Accept All Cookies” option.
Is there anything we can do??? At this point, I’d like my money back…
I recommend you learn how to MAX your ownership. Don’t believe what you hear at Sales Presentations. Learn from other owners, and call an Owner Advisor with questions. It is a great program if you know how to use it. Maxing Marriott has good tips and tricks and Basic concepts to help you.